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Our missions and commitments
The Île d’Oléron and Marennes Basin Tourism Office serves visitors, residents, tourism professionals, and local governments.
It contributes to the development of high-quality tourism that is accessible to all and respectful of the region’s ecological balance. Its work aligns with the guidelines of the sustainable tourism development plan for the Île d’Oléron and the Marennes Basin: preserving the environment, promoting year-round tourism, respecting local culture and the destination’s authenticity, and building tourism for everyone and with everyone. The Tourism Office is a team committed to a region that’s committed!
It contributes to the development of high-quality tourism that is accessible to all and respectful of the region’s ecological balance. Its work aligns with the guidelines of the sustainable tourism development plan for the Île d’Oléron and the Marennes Basin: preserving the environment, promoting year-round tourism, respecting local culture and the destination’s authenticity, and building tourism for everyone and with everyone. The Tourism Office is a team committed to a region that’s committed!
Since 2015, the Tourist Office has been committed to a Quality welcome and information approach designed to constantly improve the satisfaction of our visitors and tourism service providers of the Destination Ile d'Oléron Marennes Tourisme. The entire team is committed to the implementation of the Destination d'Excellence standard, for continuous improvement in the quality of our services.
The IOMN Tourist Office is committed to offering visitors :
- A personalized welcome
- Clear and precise information
- Competent, attentive staff
- A comfortable, spotlessly clean environment
- Local tourist information adapted to demand
The IOMN Tourist Office is committed to offering its partners :
- Exemplary quality of work to enhance the value of their structure
- In-depth knowledge of the region, to help develop local economic activity
- Communication on a recognized and award-winning approach
- An intermediary for visitors, particularly with regard to complaints and suggestions
Documents to download
Document
Manuel Qualité de l'Office de Tourisme.pdf
(26.71 MB)
Area 1: Optimize tourist reception and information
Operational objectives:
- Adapt reception to new visitor expectations : informed advice, quality of reception, better knowledge of reception, restructuring of reception, etc.
- Improve the dissemination of tourist information: eductour program, tourism fairs, etc.
- Maintain communication with service providers : roll out service provider visits...
- Provide new services