Our Category I Ranking

The Tourist Office has been classified as Category I since February 1, 2022, and is committed to providing its visitors with a unique travel experience. With a mission to ensure your satisfaction throughout your stay, we are committed to:

Provide an easily accessible reception area and information desk.
Make it easier for you to complete your tasks.
Provide seating for you.
Provide you with free information aboutlocal tourist attractions.
Display and publicize its hours of operation in at least two foreign languages.
Offer you free Wi-Fi access.
Be open at least 305 days a year, including Saturdays and Sundays, during the tourist season or when events are taking place.
Respond to your correspondence year-round.
Provide a permanent reception service staffed by personnel who speak at least two foreign languages .
Provide printed tourist maps, city maps, and guidebooks.
Provide you with access to its dedicated trilingual website, optimized for viewing on in-vehicle devices.

Alsodistribute tourist information in print form, translated into at least two relevant foreign languages:

all classified tourist accommodations, including at least the name of the establishment, mailing address, email address, website address, phone number, and classification level;
cultural, natural, or recreational monuments and tourist sites, which may include admission fees, periods and hours of operation, the website, and telephone and mailing addresses;
events and activities; emergency phone numbers.

Update your tourism information annually.
Display emergency phone numbers outside.
Showcase all certified accommodations in your service area for all types of guests.
Give you access to check availability at rated accommodations.
Handle your complaints and measure your satisfaction.
Offer a tourist information service that incorporates new information and communication technologies (social media, mobile phones, geolocation, etc.).
Comply with the requirements of the Qualité Tourisme certification.
Provide you with a travel advisor.
Ensure that information on local tourism offerings is reliable and up-to-date.