Sell online with Elloha
Whether you’re a lodging provider, a recreational activity provider, or a tourist attraction, if you want to easily market your business online, discover the Elloha solution today. The Île d’Oléron and Marennes Basin Tourist Office is here to help you grow your direct bookings.
What isElloha?
- Elloha is a solution that allows you to integrate an online sales platform, a -scheduling synchronization tool ( , or channel manager), and the ability to create a website—all in one. The Elloha platform is a tool that allows you to manage the entire sales process online, from initial contact through payment. With this platform, you regain control of your marketing strategy and can effectively manage distribution on your own website, on the destination website, and through online agencies such as Booking or Airbnb.
- Three plans are available , including a free plan that provides an online sales tool
- Elloha adapts to alltypes of businesses (accommodations or recreational services) and comes with no commitment. You’re free to switch plans or cancel the service at any time.
- In addition to a simple, intuitiveinterface available on mobile, Elloha offers numerous innovative sales promotion features: promotions, special offers, and gift cards.
- You’ll receive professional customer support based in France, available 7 days a week via email or chat.
What is the cost?
Through a partnership between the Elloha platform and the Charentes tourist offices, you’ll enjoy exceptional discounts on Elloha subscriptions:
How does online payment work?
The Elloha platform allows customers to pay for their purchases via secure credit card payment. The customer can then provide their credit card information, and you are free to set your own business policy:
Prepayment or immediate payment : The full amount is charged to the customer’s credit card at the time of booking.
Post-payment or deferred payment : The customer’s credit card is verified and confirmed as valid to guarantee the reservation, but no amount is charged. The customer agrees, if applicable, to be charged all or part of the amount due. The customer will then pay the partner directly upon arrival or departure, using the payment method of their choice (credit card, check, cash, etc.).
Prepayment, post-payment, or mixed payment : A portion of the amount is charged to the credit card (automatically at the time of booking or after the customer’s approval via email or phone). Bank transaction fees will apply only to this transaction and not to the full amount.
If you do not have a payment terminal, the platform offers two main options:
Integration withStripe, one of the world’s leading online payment providers, which allows you to process payments directly from the Elloha platform for a fee of 3% per transaction.
Integration withPayBox, which allows you to link your Elloha account to a mail-order account negotiated with your bank. In this case, you pay a bank fee only to your bank, at the rate you have negotiated.
Thus, if a customer cancels or fails to show up, you can choose to charge the amount to the registered credit card, subject to Stripe’s fees (3%) or your bank’s customized fees.
If you do not have a payment terminal, the platform offers two options:
- The Stripe option, one of the world’s leading online payment providers, allows you to process payments directly from the Elloha platform at a cost of 3% per transaction.
- If you already have a mail-order account negotiated with your bank, you can connect your current payment solution to Elloha. In this case, you’ll only pay a bank fee to your bank at the rate you’ve negotiated. Currently, Elloha is integrated with Stripe, Ogone, Paybox, and Mango Pay.
What kind of support can I receive?
You’ll have a dedicated contact person at the Île d’Oléron and Marennes Basin Tourist Office. We can explain the solution in more detail and help you get started with the tool. By becoming a partner, you’ll receive support from setting up your account to configuring your prices.
Feel free to contact us at this address: numerique@marennes-oleron.com
Once Elloha is integrated into your marketing efforts, you’ll have access to customer support provided directly by the Elloha platform. Available 7 days a week via email at support@elloha.com, by phone at 04 68 68 65 20, and via chat at https://elloha.com/fr. Elloha’s customer service representatives will assist you with setting up your account and configuring your pricing. They are also available to answer any questions you may have about the sales tool, including settings, issues, and practical questions.